Welcome to www.moroccoscraft.com, the online platform specializing in B2B wholesale of Moroccan handicrafts. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.

Telephone : +212 6 93 25 44 83 / +2126 6961 2925
E-mail : [email protected]

Article 1 – Purpose
The present conditions govern the sales by Morocco Craft, Morocco. Sales of local handicraft items.

Article 2 – Prices
Our prices are indicated without taxes.

In case of order towards a country other than Morocco, you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be due. These duties and taxes are not the responsibility of Morocco Craft. They will be at your expense and are your responsibility, both in terms of declarations and payments to the relevant authorities and organizations in your country. We advise you to check with your local authorities for more information.

Morocco Craft reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in effect at the time the order is validated and subject to availability.

The products remain the property of Morocco Craft until full payment is received.

Please note: as soon as you take physical possession of the ordered products, the risks of loss or damage of the products are transferred to you.

Article 3 – Orders
You can order :

– On the Internet: https://www.moroccoscraft.com/
– By phone or WhatsApp : +212 6 93 25 44 83 / +2126 6961 2925
The contractual information is presented in English and will be confirmed at the latest at the time of validation of your order.

Morocco Craft reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problems, or in case of difficulties concerning the received order.

Article 4 – Validation of your order
Any order appearing on the site https://www.moroccoscraft.com supposes the adhesion to the present General Conditions. Any confirmation of order involves your full and complete adhesion to the present general conditions of sale, without exception or reserve.

All the data provided and the recorded confirmation will be worth proof of the transaction.

You declare that you are fully aware of this.

The confirmation of order will be worth signature and acceptance of the operations carried out.

Article 5 – Payment
The fact of validating your order implies for you the obligation to pay the price indicated.

The payment of your purchases is made by credit card through the secure system directly by Wise, Western Union, PayPal or by bank transfer.

Article 6 – Withdrawal
You have a 14 day period from the reception of your products to exercise your right of withdrawal without having to justify your reasons or pay any penalty.

Returns must be made in their original condition and complete (packaging, accessories). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be of a nature to defeat the right of withdrawal.

The return costs are at your expense.

In case of exercising the right of withdrawal, Morocco Craft will proceed to the reimbursement of the sums paid, within 14 days following the notification of your request and via the same means of payment as the one used during the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to

– The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express waiver of his right of withdrawal.
– The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period.
– The supply of goods made to the specifications of the consumer or clearly personalized.
– The supply of goods likely to deteriorate or expire quickly.
– The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
– The supply of goods which, after delivery and by their nature, are inseparably mixed with other items.

Article 7- Availability
Our products are offered as long as they are visible on the site www.moroccoscraft.com and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.

In case of unavailability of product after placing your order, we will inform you by mail. Your order will be automatically cancelled and no bank debit will be made.

Article 8 – Shipping
The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.

In the event of a delay in shipping, an email will be sent to you to inform you of the possible consequences on the delivery time that was indicated to you.

In the case of deliveries by a carrier, Morocco Craft cannot be held responsible for any delay in delivery due exclusively to the customer’s unavailability after several proposed appointments.

Article 9 – Warranty
In case of non-conformity of a product sold, it can be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by mail ([email protected]) or telephone (00 2126 93 25 44 83) within 14 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging). The shipping costs will not be refunded to you.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided in Article 6.

Article 10 – Responsibility
Morocco Craft cannot be held responsible for any failure to comply with the laws of the country where the product is delivered. It is your responsibility to check with the local authorities about the possibility of importing or using the products or services you intend to order.

Furthermore, Morocco Craft cannot be held responsible for any damages resulting from the misuse of the purchased product.

Finally, Morocco Craft cannot be held responsible for any inconvenience or damage inherent to the use of the Internet, including but not limited to service interruption, external intrusion or the presence of computer viruses.

Article 12 – Intellectual Property
All elements of the www.moroccoscraft.com website are and remain the exclusive intellectual property of Morocco Craft. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio.

Article 13 – Personal data
Morocco Craft reserves the right to collect personal information about you. This information is necessary to manage your order and to improve the services and information we send you.

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

You have the right to access, rectify and object to the personal information and data concerning you, directly on the website.

Article 14 – Archiving evidence
Morocco Craft will archive order forms and invoices on a reliable and durable medium constituting a true copy.

If you have any questions or concerns about these Terms of Service, please contact us at
[email protected].
Thank you for using www.moroccoscraft.com responsibly and in accordance with these terms.